REFUND POLICY

Effective Date: August 23, 2026

TriPleat Filters is committed to providing quality products and reliable customer service. This Refund Policy explains when refunds, returns or replacements may be available for purchases made through our website or directly from TriPleat Filters.

Eligibility for Returns

To be eligible for a return, products must generally be unused, undamaged and in their original packaging. You must also provide proof of purchase, such as an order confirmation or receipt.

Certain products may not be eligible for return due to their nature, including products that have been used, installed, altered, damaged after delivery or purchased as final sale items.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery. If you receive a damaged, defective or incorrect item, contact us as soon as possible with your order details and a description of the issue. Photographs may be requested to help us evaluate the claim.

After reviewing the issue, we may offer a replacement, repair, refund or other appropriate resolution, depending on the circumstances and product availability.

Refund Requests

If your return is approved, we will provide instructions for returning the product. Do not send products back without first contacting us and receiving return instructions.

Once the returned product has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will generally be issued to the original payment method.

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product or damage that occurred before delivery.

Return Shipping

Unless an item is defective, damaged before delivery or incorrectly shipped, the customer may be responsible for return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment, as TriPleat Filters cannot guarantee receipt of returned items.

Refund Timing

Refund processing times may vary depending on the payment method and financial institution. After approval, refunds are generally processed within a reasonable period of time, but additional time may be required before the credit appears on your account.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests received before processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the order may be subject to the return requirements described above.

If you have questions about this Refund Policy or would like to request a return, refund or replacement, please contact us.

TriPleat Filters
Website: www.tripleat.com
Email: support@tripleat.com
Phone: 941-842-4080

TriPleat Filters
Professional Grade Pool Filtration